About
Currently serving in the automotive manufacturing industry as a Support Specialist with seven years of experience and a total of 10 years of loyal service. Innovation has always been at the forefront. Automation became a forced product of working with a very lean IT team. This in turn has assisted in spearheading a better overall experience for the entire workforce and company as a whole.
700+
7
Years of Experience
Supported Users
Experience
Professional Work History
June 2018 - Present
Providing top tier innovative, efficient and stress-free technical support to users onsite and remote. Participate in and/or lead continuous improvement projects to keep technology at the forefront.
Skillsets
Organized, Self Motivated, Troubleshooting, Documentation, Problem-Solving, Great Communication, Hardware Repair, Windows 7/8/10/11, Microsoft Office Suite, Ticketing System, Dameware Mini Remote Control, Email Filtering & Quarantine, KnowBe4 Security Awareness Training, PaperCut MF, TCP/IP, LAN/WAN, DNS, DHCP, Active Directory, VLANs, Cisco Meraki Dashboard, Cisco Secure Client, Cisco DUO Mobile, Routers, Switches, Firewalls, Wireless APs, Website Management, MES, Bitdefender Gravity Zone Security Endpoint Control Center, Macrium Reflect, Macrium Site Deploy, Sure MDM
Support Specialist
Toolbox
Knowledge is the fuel for providing quality hardware solutions backed by excellent support. Wisdom comes from understanding the industry and a customer's ultimate needs.
Sometimes in a tumultuous economy creating the opportunity instead of searching or waiting for it is the only option.